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metcash

Metcash Boss: Consumers Shifting to Private Label and Frozen Foods

Metcash, one of Australia’s leading wholesale distribution and marketing companies, has undergone a change in leadership, with Grant Ramage appointed as the new chief executive of their supermarket division. As he oversees as many as 1600 independent supermarkets across the country, Ramage has noticed a shift in consumer behaviour since the start of the year, […]

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Whistleblower Policy

Why Your Supermarket Needs a Whistleblower Policy

At the workplace, instances of misconduct are inevitable, but reporting it can be difficult for employees. Whistleblowers are individuals who report such misconduct, and they play a crucial role in the success and functioning of a supermarket. To encourage more employees to come forward and act as whistleblowers, it is recommended to implement a whistleblower

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employee

Boosting Supermarket Employee Engagement and Productivity

Creating a positive shopping experience for customers is crucial for supermarkets. Disengaged and unhelpful staff can ruin a customer’s experience, leading to negative consequences for the business. In fact, after one bad interaction, 32% of consumers will likely stop shopping at that supermarket, taking their friends and family with them. To prevent this from happening,

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prime

Teens Cause Chaos at Supermarkets for PRIME Energy Drink

Supermarkets nationwide have been plunged into chaos as a popular drink, Prime Hydration, has been rolled out gradually at Woolworths stores over the past week. Teenagers have been flocking to the stores to grab a bottle of the sought-after drink, resulting in scenes of pandemonium. Social media has been buzzing with activity as people try

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Independent Retailers

Senate Inquiry Raises Concerns for Independent Retailers

The Senate inquiry into the Australian grocery and hardware industry has heard concerns about creeping acquisitions by larger players including Coles, Woolworths, Endeavour, and Bunnings, which often buy out smaller independent stores in areas where they are looking for greater saturation and more growth. These acquisitions have resulted in the loss of 22 large-format high

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HealthyLife

Woolworths Offers Virtual Healthcare via HealthyLife Platform

HealthyLife, the wellness platform owned by retail giant Woolworths, has recently announced that it is expanding its services to include virtual healthcare. This means that patients can now schedule telehealth appointments with doctors, naturopaths, and dietitians through the platform. The process is simple: patients can log on to the HealthyLife platform and make a same-day

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food prices

Food prices at supermarkets slightly decreased in February

In February, the average prices of food items at Coles and Woolworths supermarkets in Australia saw a slight decrease, with the prices of fresh produce dropping faster than packaged goods, according to the latest UBS grocery price tracker. The research tracks over 60,000 prices across both grocery chains monthly, and it found that average food

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supermarket

Guide to Exceptional Customer Experience for Supermarkets

The success of any business relies heavily on its customers. To ensure that customers keep coming back to your supermarket, it is essential to create a satisfying customer experience. By providing high-quality service, you can build a loyal customer base, generate positive reviews, and increase revenue. Here’s a guide on how to develop an excellent

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data-driven

The Importance of Data-Driven Thinking at your Supermarket

In the highly competitive supermarket industry, utilising data-driven thinking can give your business an edge. Data-driven thinking involves making decisions based on numbers, metrics, and data, making it an essential element of your business that should be understood by both you as the owner and your team. Collecting large amounts of data is something most

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imports

New Zealand imports shake up Australia’s dairy industry as prices fall

Australian dairy farmers are facing tough times as a surge of cheap imports from New Zealand floods supermarket shelves. Despite farmers receiving record-high prices for their milk, prices have begun to drop sharply in New Zealand, making Kiwi imports more attractive to Australian consumers.  The world’s biggest dairy exporter, Fonterra, has committed to paying Australian

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employers

Guide to Prioritising Employee Mental Health in the Workplace

In the wake of the COVID-19 pandemic, many employers are grappling with the challenges of ensuring their employees’ employment and income security while also managing increased workloads and tasks due to staff shortages. As an employer, prioritising your employees’ mental health is essential for their overall well-being and productivity at work. In Australia, there are

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coles

Coles customers turn to value offers & private label groceries amid rising costs

Coles has acknowledged at a recent forum that its customers are feeling the impact of rising interest rates and cost-of-living expenses, leading them to seek out sales and promotions to help stretch their household budgets. Coles executives told its food and grocery suppliers that customer trust on the issue of value was becoming more crucial,

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