The Australian Competition and Consumer Commission (ACCC) has released its final report on the supermarket sector, making 20 key recommendations to address competition concerns. The inquiry found that ALDI, Coles, and Woolworths rank among the most profitable supermarket chains globally, with their average product margins increasing over the past five years. Key Recommendations for a […]
ACCC’s Supermarket Report Released Read More »
Community Enterprise Queensland (CEQ), a not-for-profit organisation serving remote First Nations communities, is investing an additional $500,000 in price reductions to ease cost-of-living pressures. Effective immediately until 1 July, this initiative ensures more affordable grocery essentials for those in isolated areas. All CEQ-operated stores across the Torres Strait, Cape York Peninsula, Doomadgee, and Palm Island
CEQ Invests in Price Reductions to Support Remote Communities Read More »
Woolworths has received widespread praise for an unexpected act of generosity, surprising shoppers who had to restock their fridges after recent power outages. Chantelle, the creator of Fat Mum Slim, shared on Facebook that she had received a $10 voucher while shopping at Woolworths. She was curious whether others had received one, as a staff
Woolworths Praised for Generosity Amid Power Outages Read More »
No matter how well you run your independent retail business, customer complaints are inevitable. How you handle them can make the difference between losing a customer and turning them into a loyal advocate for your brand. Here’s how to manage complaints effectively while maintaining your reputation. 1. Listen and Acknowledge When a customer raises a
How to Handle Customer Complaints Effectively in Retail Read More »
Coles CEO Leah Weckert has highlighted the intense competition in Australia’s $120bn supermarket industry as it awaits a major regulatory review. Speaking at The Australian’s Global Food Forum, Ms Weckert suggested the Australian Competition and Consumer Commission (ACCC) report—expected soon—could introduce stricter regulations. These may focus on greater transparency in supplier contracts, particularly pricing and
Supermarket Industry Faces Intense Competition Amid Regulatory Scrutiny Read More »
For independent retailers, the way you present your products can have a huge impact on customer engagement and sales. Effective visual merchandising doesn’t just make your store look good—it encourages browsing, enhances the shopping experience, and ultimately boosts revenue. Here’s how to get it right. 1. Create Eye-Catching Displays Your window and in-store displays should
The Power of Visual Merchandising in Retail Read More »
The Australian Food and Grocery Council (AFGC) is urging the government to take decisive action to protect the nation’s food security by providing stronger support for manufacturers in the sector. The organisation has highlighted ongoing pressures facing the fast-moving consumer goods (FMCG) industry, including fragile supply chains, escalating operational costs, and increasing regulatory requirements around
AFGC Calls for Stronger Government Support to Protect Food Security Read More »
Coles CEO Leah Weckert is urging governments to take the lead in strengthening Australia’s critical supply chains, which ensure the delivery of essential goods such as fresh food, groceries, and medicines. With severe weather events increasingly cutting off remote communities, she believes investment in resilient infrastructure is crucial. Having recently navigated the logistical challenges of
Coles CEO Calls for Greater Investment in Supply Chains Amid Rising Disruptions Read More »
The Greens are prioritising a crackdown on price gouging in the upcoming minority Parliament, unveiling a bold plan to hold major supermarkets accountable and ease cost-of-living pressures. Their proposal includes establishing a Prices Commission (PsC) to monitor corporate pricing and illegal price hikes, with offenders facing heavy fines or potential breakups. The PsC would launch
Greens Prioritise Crackdown on Supermarket Price Gouging Read More »
Once a simple snack, pistachios have become one of the most in-demand flavours in the food industry. From pastries and chocolate bars to spreads and gelato, this rich, nutty taste is now a favourite among consumers. Australian supermarkets have quickly adapted to this growing trend, with Woolworths expanding its range of pistachio-flavoured products to meet
Pistachios: The Nutty Trend Taking Over Supermarkets Read More »
Seasonal events—from Christmas to summer sales—can bring a welcome boost in trade for independent retailers. However, without proper planning, these busy periods can also lead to missed opportunities, stock shortages, or overwhelmed staff. Here’s how to prepare your business to make the most of seasonal demand. 1. Forecast Demand Early Look at sales data from
How to Prepare Your Retail Business for Seasonal Peaks Read More »
Coles has reported a 2.2 per cent drop in net profit to $576 million for the six months ending 31 December, despite stronger sales during peak trading periods. The decline was mainly due to a 20 per cent fall in earnings from its struggling liquor division. However, Coles increased its interim dividend to 37 cents
Coles Reports Profit Drop Despite Strong Sales Performance Read More »
Woolworths’ CEO, Amanda Bardwell, is set to cut $400 million in back-office costs to reinvest in lower prices and regain customer trust after disappointing financial results. Acknowledging the company’s underperformance, both Bardwell and chairman Scott Perkins stressed the need for improvement. Bardwell’s strategy focuses on streamlining operations in Woolworths’ Australian supermarkets, which generate 95% of
Woolworths to Cut Costs Read More »
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