A regional Queensland supermarket has been cleared of discrimination after banning two customers who refused to leash their assistance dogs in-store. The Queensland Civil and Administrative Tribunal (QCAT) ruled that the Foodworks outlet in Agnes Water and its manager acted lawfully in enforcing store rules that required the dogs to be on leads. The case, […]
Tribunal Clears Supermarket in Dog Dispute Read More »
Many small retailers think branding is only for big companies, but strong branding is just as important for independent businesses. It’s how customers recognise you, trust you, and remember you long after they leave your store. 1. Build a Consistent Identity Your logo, colours, signage, and tone of voice all contribute to your brand. Consistency
The Role of Branding in Independent Retail Success Read More »
A man has been arrested following a chaotic police pursuit across western Sydney involving a stolen Woolworths delivery truck. The incident began at around 5.45am in Bankstown, where a 29-year-old man allegedly assaulted a 23-year-old delivery driver with a stun device. He then took control of the Woolworths truck and fled the area. Emergency services
Man Arrested After Dramatic Woolworths Truck Chase Read More »
Costco has become a serious contender in Australia’s grocery market, with annualised sales now estimated at $5 billion. Since entering the market in 2009, the US-based bulk-buying retailer has steadily expanded its influence through its membership-only model, attracting consumers looking for savings on large-volume purchases. Operating 15 warehouse-style stores across the country, Costco is now
Costco Expands Sales in Australia’s Supermarket Sector Read More »
Running an independent retail business involves more than just stocking shelves and serving customers. Staying compliant with regulations covering everything from employment laws to product labelling is essential for protecting your business and maintaining customer trust. 1. Understand Your Legal Responsibilities Every retailer is subject to local, state, and national regulations. These may include workplace
How to Stay Compliant with Retail Regulations Read More »
For independent retailers, customer feedback is more than just praise or complaints; it’s a powerful tool for growth. By understanding what your customers truly think, you can make informed decisions, improve your service, and stay ahead of the competition. 1. Discover What You’re Doing Well (and What You’re Not) Feedback helps highlight your strengths, whether
The Value of Collecting Customer Feedback in Retail Read More »
The Australian Food and Grocery Council (AFGC) has launched a new initiative to address widespread misunderstandings about processed food and encourage more informed conversations about what Australians eat. Leading the campaign is cookbook author and mum of three Kelsie Heemskerk, known online as @cookwithkels_. In partnership with a content production team, the initiative explains how
Council Launches Campaign to Tackle Processed Food Myths Read More »
Aldi has officially joined the online grocery delivery space in Australia, marking a major shift in its competitive strategy. Partnering with DoorDash, the supermarket will begin offering home delivery this week in Canberra, with plans to expand nationally in the coming months. More than 1,800 everyday grocery items will be available for delivery through the
Aldi Launches Delivery Service in Australia Read More »
Woolworths is bringing a new level of convenience to grocery shopping with the introduction of high-tech smart trolleys at its Noosa Civic store. Launching on 10 July, the digital trolleys are part of a broader push by the supermarket giant to modernise the in-store experience and make shopping more efficient for customers. The Noosa Civic
Smart Trolleys Roll into Woolworths Noosa Read More »
A new national comparison has revealed which of Australia’s leading supermarkets is the most affordable for winter grocery shopping, with Aldi once again coming out ahead of its rivals. The latest findings, published by consumer advocacy group CHOICE, are based on an extensive survey of 104 supermarkets across 27 locations nationwide. The assessment focused on
Aldi Tops Grocery Value Rankings This Winter Read More »
Metcash CEO Doug Jones has expressed strong confidence in the group’s ability to compete against dominant supermarket players Woolworths and Coles, as well as discount retailer Aldi, amid intensified price-cutting efforts across the sector. As Australians continue to feel the pressure of rising living costs, major supermarket chains have increased their promotional activity in an
Metcash Boss Confident in Supermarket Competition Read More »
Every retail business experiences slower period, whether it’s post-holiday lulls, off-peak seasons, or changes in customer demand. For independent retailers, these times can be particularly stressful, but they can also be opportunities to reassess, improve, and prepare for future growth. 1. Focus on Your Best Customers During quieter months, shift your attention to nurturing relationships
How to Manage Slow Sales Periods in Retail Read More »
Two unassuming supermarket properties in Melbourne’s suburbs, one vacant and one actively trading, are quickly gaining attention from investors eager to tap into the city’s outer growth corridors. The first site, located at 39 Borrack Square, Altona North, was formerly occupied by Woolworths and is now available with vacant possession. Spanning 1,871 square metres, the
Investors Eye Suburban Supermarkets in Melbourne Read More »
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