At 6 p.m. in Trader Joe’s, Midtown Manhattan, there’s a long line wrapping around the store, reaching the escalator. All 20 registers are staffed by enthusiastic cashiers who raise paddles when ready for the next customer. An employee holds a sign indicating the end of the line, while another directs the queue through busy aisles. […]
U.S. Supermarkets Shift Focus from Self-Checkout to Customer Service Read More »
Tucker Fresh IGA is excited to announce its remarkable triple win at the IGA National Retail Excellence Awards, hosted by Metcash last night. The Kinross store achieved a clean sweep, earning the titles of IGA National Retailer of the Year, IGA National Large Store of the Year, and IGA National Large Grocery and GM Department
Tucker Fresh IGA Kinross Triumphs with Triple Win at National Awards Read More »
Some shoppers in Tasmania are pledging to boycott supermarkets that compel them to use self-serve checkouts when paying for their groceries, opting for stores with attendants instead. An unhappy shopper, dissatisfied with recent changes at Coles Kingston, rekindled the ongoing online debate on Tuesday night and declared they would not return due to the loss
Shoppers in Tasmania Express Concerns Over Mandatory Self-Service Checkouts Read More »
Ensuring the success of your supermarket hinges on customer satisfaction. If you’re in charge of a supermarket, prioritising customer happiness is paramount. However, you might find it challenging to identify effective methods to achieve this goal. Here are some top strategies for enhancing the quality of the customer experience in your supermarket: Provide Exceptional
5 Essential Strategies for a Thriving Supermarket Experience Read More »
If your supermarket lacks organisation and your employees lack independence, implementing a set of standard operating procedures (SOPs) can be the solution to your problems. SOPs provide written instructions that describe how to perform a task or activity that is done frequently. These instructions should be precise and clear enough for anyone to follow. Here
7 Reasons Why Your Supermarket Needs Standard Operating Procedures (SOPs) Read More »
Success in the supermarket industry is related to your ability to interact with customers and satisfy their needs. You must figure out how to optimise your customer service strategy. Review business data and customer analytics to establish where you excel and where your approach needs some work. What you discover will factor into your customer
Customer Service Strategies to Drive Loyalty and Sales Read More »
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