Customer experience

Self-Service Checkout

Woolworths CEO Addresses Self-Service Checkout Concerns

Woolworths Group CEO Brad Banducci recently addressed concerns over self-service checkouts in a customer email. He countered the belief that these checkouts reduce employment, asserting that Woolworths has more staff than ever, including 5500 new Personal Shoppers for online orders. Banducci’s update follows discussions about whether Woolworths and Coles would revert to only manned checkouts, […]

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