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Steven Cain

Steven Cain, Coles CEO Who Led through Crisis and Boosted Own-Brand Products

Steven Cain, the former CEO of Coles, has revealed his appreciation for the supermarket giant’s home brand products. During his five-year tenure, Cain worked on a long-term strategy to boost Coles’ private label offerings, which has resulted in the launch of 227 new own brands in the March quarter and a sales jump of 11.4%

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open communication

Foster Open Communication at your Supermarket

Encouraging open communication at your supermarket is essential for promoting collaboration and innovation, which can lead to higher productivity levels. Additionally, open communication can strengthen relationships between employees and promote staff development, ultimately increasing employee retention rates. Conversely, negative workplace cultures can hamper cooperation and harm your supermarket’s reputation. To foster a constructive culture of

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supply chains

Coles’ $105m milk deal shows supermarket supply chain power

Coles’ recent $105 million deal with Saputo highlights the growing power of major supermarkets in consolidating supply chains at the expense of middleman processors. The deal involves the acquisition of processing plants that were part of Murray Goulburn’s failed attempt to enter the market for drinking milk.  Saputo wanted to sell these assets as part

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metcash

Metcash Boss: Consumers Shifting to Private Label and Frozen Foods

Metcash, one of Australia’s leading wholesale distribution and marketing companies, has undergone a change in leadership, with Grant Ramage appointed as the new chief executive of their supermarket division. As he oversees as many as 1600 independent supermarkets across the country, Ramage has noticed a shift in consumer behaviour since the start of the year,

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employee

Boosting Supermarket Employee Engagement and Productivity

Creating a positive shopping experience for customers is crucial for supermarkets. Disengaged and unhelpful staff can ruin a customer’s experience, leading to negative consequences for the business. In fact, after one bad interaction, 32% of consumers will likely stop shopping at that supermarket, taking their friends and family with them. To prevent this from happening,

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