The success of any business relies heavily on its customers. To ensure that customers keep coming back to your supermarket, it is essential to create a satisfying customer experience. By providing high-quality service, you can build a loyal customer base, generate positive reviews, and increase revenue. Here’s a guide on how to develop an excellent […]
Guide to Exceptional Customer Experience for Supermarkets Read More »
In the highly competitive supermarket industry, utilising data-driven thinking can give your business an edge. Data-driven thinking involves making decisions based on numbers, metrics, and data, making it an essential element of your business that should be understood by both you as the owner and your team. Collecting large amounts of data is something most
The Importance of Data-Driven Thinking at your Supermarket Read More »
Australian dairy farmers are facing tough times as a surge of cheap imports from New Zealand floods supermarket shelves. Despite farmers receiving record-high prices for their milk, prices have begun to drop sharply in New Zealand, making Kiwi imports more attractive to Australian consumers. The world’s biggest dairy exporter, Fonterra, has committed to paying Australian
New Zealand imports shake up Australia’s dairy industry as prices fall Read More »
In the wake of the COVID-19 pandemic, many employers are grappling with the challenges of ensuring their employees’ employment and income security while also managing increased workloads and tasks due to staff shortages. As an employer, prioritising your employees’ mental health is essential for their overall well-being and productivity at work. In Australia, there are
Guide to Prioritising Employee Mental Health in the Workplace Read More »
Have you ever thought about the amount of waste that your local supermarket generates? Do you have a plan in place to manage this waste? In this article, we will provide you with a comprehensive guide on how to create an effective waste management plan. A good waste management plan should include: Identification of the
Creating a Waste Management Plan for your supermarket Read More »
Coles has acknowledged at a recent forum that its customers are feeling the impact of rising interest rates and cost-of-living expenses, leading them to seek out sales and promotions to help stretch their household budgets. Coles executives told its food and grocery suppliers that customer trust on the issue of value was becoming more crucial,
Coles customers turn to value offers & private label groceries amid rising costs Read More »
Ritchies Maclean, a supermarket located in Australia, has been awarded the IGA International Retailer of the Year Award for 2023. This award is a great achievement for Store Manager Matt Saunders and the entire team at Ritchies Maclean. The store won the award after being named the Queensland IGA Store of the Year and then
Ritchies Maclean named IGA International Retailer of the Year 2023 Read More »
The closure of one of the two grocery stores in Charleville, a remote town in south-west Queensland, has become a topic of concern for the town’s 3,500 locals. Cornetts Supermarkets, which operates 30 IGA stores across regional Queensland, closed its Alfred Street store on Christmas Eve, citing a business decision to combine the two outlets.
Charleville IGA closure raises accessibility and supply concerns Read More »
Operating a business during the holiday season can be challenging, especially when navigating the legal requirements for public holidays. In most cases, employees have the right to choose not to work on public holidays, but this may vary depending on the situation. Employers cannot force their employees to work on public holidays in Australia, except
Employee and Employer Obligations on Public Holidays in Australia Read More »
As your supermarket continues to evolve and grow, there may come a time when restructuring is necessary. This could be due to a variety of reasons such as a change in legal structure, an ownership change, or a need for a change in operation and organisation. One reason for restructuring your business is a shift
Restructuring Your Supermarket: Reasons and Considerations Read More »
Scott’s Refrigerated Logistics, one of Australia’s largest trucking companies, has gone into receivership, putting 1,500 jobs at risk and jeopardising the delivery of food supplies to major supermarkets, including Woolworths, Coles, IGA and Aldi. The company has engaged in high-level talks with grocery executives about its collapse. Its trucks will keep delivering food to supermarkets
Supermarkets at Risk as Scott’s Refrigerated Logistics Enters Receivership Read More »
Woolworths, one of Australia’s largest supermarket chains, has announced profits of $907 million in its half-yearly results. This comes amid rising inflation and a significant increase in grocery prices for customers. Woolworths CEO Brad Banducci attributed the positive results to improving the customer shopping experience, restoring operating rhythm, and a reduction in COVID costs compared
Woolworths’ $907 Million Profits Despite Rising Grocery Prices and Inflation Read More »
Woolworths CEO Brad Banducci has recently reported that the company’s December half results represent a return to something approaching normality after three years of pandemic-related profit fluctuations. However, customers are once again choosing to eat at home, which was a popular trend during the pandemic. Banducci refers to this trend as “trading in,” where customers
Woolworths customers trade in to affordable luxury amid inflation Read More »
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