In so many ways, a small business is only as good as its brand reputation. This means maintaining a high level of customer satisfaction is not only preferable, but can be the difference between the success, and underperformance of your supermarket. Luckily, keeping your customers happy is easier than you may think. By keeping a […]
Proven Strategies for Customer Satisfaction at your Supermarket Read More »
Metcash, a supplier to thousands of independent supermarkets, has warned about rising prices after food inflation in its wholesale business leapt to 5.3 per cent in April and 4.5 per cent in May. Metcash chief executive Doug Jones said about 60 per cent of its food and grocery suppliers had approached it for price increases,
Metcash warns of soaring food and grocery inflation Read More »
Doug Jones, the new chief executive of grocery wholesaler Metcash, says he has a lot of experience in tackling high-inflation environments after 14 years in South African retail with Massmart Wholesale, and the group aims to build on market share gains as more shoppers shift to local neighbourhood outlets in the IGA network. Mr Jones says
Metcash new boss battle-hardened for high inflation times Read More »
The Fair Work Ombudsman has secured $108,360 in penalties in court against the former operator of a Melbourne CBD grocery store that underpaid a migrant worker. The Federal Circuit and Family Court has imposed the penalty against Jenny Global Pty Ltd, which formerly operated the Dae Bark Mart Asian grocery store on Flinders Street. The
$108,000 penalty after grocery worker underpaid Read More »
Key points: Potato growers supply Australia’s fresh and frozen food sector year-round As production costs soar, growers say their returns are no longer sustainable Crisis meetings are underway between farmers in key growing regions of Australia Potato farmers in key growing states say unless supermarkets add 20 cents per kilo to the shelf price of
Potato farmers call for 20 cents more per kilo Read More »
Earnings results for supermarket wholesaler Metcash, released on Monday, will provide an update on the pace of inflation currently running through the food and grocery sector which some fear has accelerated since Woolworths and Coles reported an inflation breakout in the March quarter. Woolworths in May revealed that food inflation had grown by 2.7 per
Metcash full-year results to throw spotlight on the pace of food inflation Read More »
Australia’s supermarket squeeze could soon hit the cost of cucumbers, tomatoes and berries as farmers warn it could be months before prices return to normal. A shortage of workers and the rising cost of production has placed a handbrake on supply. Farmers have warned their crops are at risk of rotting in the field because
Rising costs to hit seasonal staples as price pinch expected to last months Read More »
An Aussie farmer has accused supermarkets of “manipulating” prices, claiming he’d be driving a Ferrari if he got paid what retailers are charging. An Aussie farmer has accused supermarket chains of “manipulating” prices, claiming he’d be driving a Ferrari if he got paid what retailers are charging for fruit and vegetables. Cherry farmer Guy Gaeta,
Fed-up farmer fires up at supermarkets for ‘ripping off’ suppliers Read More »
More pain at the supermarket checkout looms as a flurry of food and grocery suppliers demand prices hikes, which could trigger a new inflation breakout. Unprecedented levels of food and grocery suppliers are begging the supermarket giants for price increases, which is in turn feeding soaring food inflation at the checkout. As a result, Woolworths
Suppliers flood Woolworths with price hike requests Read More »
A host of food industry and farmer organisations representing $220 billion in sales has met with officials from the Australian Competition and Consumer Commission to air concerns that soaring inflation and the market clout of Coles and Woolworths could result in an increasing corporatisation of the food supply chain. The Food Industry Alliance has been established to
Food producers meet ACCC to keep lid on Coles, Woolies clout Read More »
For many people, receiving criticism triggers a stress response that makes their heart race, their blood pressure rise, and their perception of danger to become more astute. It’s the same sort of response your body would have to, for instance, being chased by a lion. Wrap the health of your supermarket up into the equation
How to Handle Negative Reviews Read More »
The goal of any supermarket owner should be to create a safe and enjoyable work environment for all their employees. After all, happy employees do generate a productive business. Employee policies and workplace posters are an important avenue for employers to communicate with their employees about what types of conduct are prohibited, what employees should
Dealing with Workplace Bullying and Harassment at your Supermarket Read More »
Coles is reviewing the way it deals with requests for price rises as inflation forces its food and grocery suppliers to make multiple and urgent requests for cost increases. A major focus of the review is how suppliers will prove to Coles the size and scope of their own cost increases without compromising commercially sensitive
Coles to review price rises with suppliers as inflation runs rampant Read More »
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