Coles Group and Uber Eats have announced plans to expand their partnership, adding 500 stores nationwide to the app to offer customers grocery delivery within an hour. This move comes just after the collapse of rival delivery service, MilkRun. While some customers are still seeking lower prices, wealthier shoppers are willing to pay more for […]
Coles and Uber Eats team up for fast grocery delivery Read More »
Milkrun, an online grocery delivery start-up, has decided to shut down by the end of the week due to the worsening macroeconomic conditions. CEO Dany Milham informed the staff about the closure in a letter, following the axing of 20% of the workforce in February. The company struggled to raise capital in the past year,
Milkrun, Australian Online Grocery Closes Amid Economic Downturn Read More »
Coles’ recent $105 million deal with Saputo highlights the growing power of major supermarkets in consolidating supply chains at the expense of middleman processors. The deal involves the acquisition of processing plants that were part of Murray Goulburn’s failed attempt to enter the market for drinking milk. Saputo wanted to sell these assets as part
Coles’ $105m milk deal shows supermarket supply chain power Read More »
Australia’s dairy industry is in need of a new champion, but instead has turned to supermarket giant Coles to fill the void. The four major dairy companies – Fonterra, Saputo, Lactalis and Bega – are either retreating, considering retreat or moving up the value chain, leaving few if any potential buyers. Coles has taken control
Coles Takes the Reins in Australian Dairy Industry Read More »
Metcash, one of Australia’s leading wholesale distribution and marketing companies, has undergone a change in leadership, with Grant Ramage appointed as the new chief executive of their supermarket division. As he oversees as many as 1600 independent supermarkets across the country, Ramage has noticed a shift in consumer behaviour since the start of the year,
Metcash Boss: Consumers Shifting to Private Label and Frozen Foods Read More »
At the workplace, instances of misconduct are inevitable, but reporting it can be difficult for employees. Whistleblowers are individuals who report such misconduct, and they play a crucial role in the success and functioning of a supermarket. To encourage more employees to come forward and act as whistleblowers, it is recommended to implement a whistleblower
Why Your Supermarket Needs a Whistleblower Policy Read More »
Creating a positive shopping experience for customers is crucial for supermarkets. Disengaged and unhelpful staff can ruin a customer’s experience, leading to negative consequences for the business. In fact, after one bad interaction, 32% of consumers will likely stop shopping at that supermarket, taking their friends and family with them. To prevent this from happening,
Boosting Supermarket Employee Engagement and Productivity Read More »
Supermarkets nationwide have been plunged into chaos as a popular drink, Prime Hydration, has been rolled out gradually at Woolworths stores over the past week. Teenagers have been flocking to the stores to grab a bottle of the sought-after drink, resulting in scenes of pandemonium. Social media has been buzzing with activity as people try
Teens Cause Chaos at Supermarkets for PRIME Energy Drink Read More »
The Senate inquiry into the Australian grocery and hardware industry has heard concerns about creeping acquisitions by larger players including Coles, Woolworths, Endeavour, and Bunnings, which often buy out smaller independent stores in areas where they are looking for greater saturation and more growth. These acquisitions have resulted in the loss of 22 large-format high
Senate Inquiry Raises Concerns for Independent Retailers Read More »
HealthyLife, the wellness platform owned by retail giant Woolworths, has recently announced that it is expanding its services to include virtual healthcare. This means that patients can now schedule telehealth appointments with doctors, naturopaths, and dietitians through the platform. The process is simple: patients can log on to the HealthyLife platform and make a same-day
Woolworths Offers Virtual Healthcare via HealthyLife Platform Read More »
In February, the average prices of food items at Coles and Woolworths supermarkets in Australia saw a slight decrease, with the prices of fresh produce dropping faster than packaged goods, according to the latest UBS grocery price tracker. The research tracks over 60,000 prices across both grocery chains monthly, and it found that average food
Food prices at supermarkets slightly decreased in February Read More »
The success of any business relies heavily on its customers. To ensure that customers keep coming back to your supermarket, it is essential to create a satisfying customer experience. By providing high-quality service, you can build a loyal customer base, generate positive reviews, and increase revenue. Here’s a guide on how to develop an excellent
Guide to Exceptional Customer Experience for Supermarkets Read More »
In the highly competitive supermarket industry, utilising data-driven thinking can give your business an edge. Data-driven thinking involves making decisions based on numbers, metrics, and data, making it an essential element of your business that should be understood by both you as the owner and your team. Collecting large amounts of data is something most
The Importance of Data-Driven Thinking at your Supermarket Read More »
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