Retail Technology

Woolworths CEO Addresses Self-Service Checkout Concerns

Woolworths Group CEO Brad Banducci recently addressed concerns over self-service checkouts in a customer email. He countered the belief that these checkouts reduce employment, asserting that Woolworths has more staff than ever, including 5500 new Personal Shoppers for online orders. Banducci’s update follows discussions about whether Woolworths and Coles would revert to only manned checkouts, […]

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Australian Supermarkets React to UK’s Shift from Self-Checkout

News / Kath Chan

Australian supermarket giants Coles and Woolworths have responded to the recent decision by British retailer Booths to largely eliminate self-service checkouts from its stores. Booths announced the removal of these facilities from 26 of its 28 stores, prompting a discussion about the future of self-service technology in the retail sector. Woolworths emphasised the importance of

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