U.S. Supermarkets Shift Focus from Self-Checkout to Customer Service
At 6 p.m. in Trader Joe’s, Midtown Manhattan, there’s a long line wrapping around the store, reaching the escalator. All 20 registers are staffed by enthusiastic cashiers who raise paddles when ready for the next customer. An employee holds a sign indicating the end of the line, while another directs the queue through busy aisles. […]
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