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Author name: Kath Chan

regulation

How to Stay Compliant with Retail Regulations

Business /

Running an independent retail business involves more than just stocking shelves and serving customers. Staying compliant with regulations covering everything from employment laws to product labelling is essential for protecting your business and maintaining customer trust. 1. Understand Your Legal Responsibilities Every retailer is subject to local, state, and national regulations. These may include workplace […]

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customer feedback

The Value of Collecting Customer Feedback in Retail

Business /

For independent retailers, customer feedback is more than just praise or complaints; it’s a powerful tool for growth. By understanding what your customers truly think, you can make informed decisions, improve your service, and stay ahead of the competition. 1. Discover What You’re Doing Well (and What You’re Not) Feedback helps highlight your strengths, whether

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processed food

Council Launches Campaign to Tackle Processed Food Myths

News /

The Australian Food and Grocery Council (AFGC) has launched a new initiative to address widespread misunderstandings about processed food and encourage more informed conversations about what Australians eat. Leading the campaign is cookbook author and mum of three Kelsie Heemskerk, known online as @cookwithkels_. In partnership with a content production team, the initiative explains how

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metcash

Metcash Boss Confident in Supermarket Competition

News /

Metcash CEO Doug Jones has expressed strong confidence in the group’s ability to compete against dominant supermarket players Woolworths and Coles, as well as discount retailer Aldi, amid intensified price-cutting efforts across the sector. As Australians continue to feel the pressure of rising living costs, major supermarket chains have increased their promotional activity in an

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sales

How to Manage Slow Sales Periods in Retail

Business, Marketing /

Every retail business experiences slower period, whether it’s post-holiday lulls, off-peak seasons, or changes in customer demand. For independent retailers, these times can be particularly stressful, but they can also be opportunities to reassess, improve, and prepare for future growth. 1. Focus on Your Best Customers During quieter months, shift your attention to nurturing relationships

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melbourne

Investors Eye Suburban Supermarkets in Melbourne

News /

Two unassuming supermarket properties in Melbourne’s suburbs, one vacant and one actively trading, are quickly gaining attention from investors eager to tap into the city’s outer growth corridors. The first site, located at 39 Borrack Square, Altona North, was formerly occupied by Woolworths and is now available with vacant possession. Spanning 1,871 square metres, the

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supermarkets

Supermarkets in Legal Battle Over Alleged Misleading Promotions

News /

Australia’s competition watchdog has taken a major step forward in its legal action against supermarket giants Woolworths and Coles, after all parties agreed on key facts surrounding hundreds of grocery items at the centre of the case. The Australian Competition and Consumer Commission (ACCC) alleges that both retailers misled customers by promoting discounts on around

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aldi

Aldi Faces Legal Battle Over Snack Lookalikes

News /

Aldi is facing a significant legal challenge that could affect its long-standing private-label strategy. Global snack giant Mondelez, the company behind Oreo biscuits and Ritz crackers, has launched legal proceedings against Aldi’s US arm. The lawsuit accuses the discount retailer of selling own-brand snacks that closely resemble Mondelez’s products, both in appearance and packaging. At

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