Independent supermarkets are finding fresh ways to stand out against Coles and Woolworths, with loyalty programs and community-driven strategies positioning them as credible alternatives in a market long dominated by two giants. Metcash Food, which supports IGA and other independents, is focusing on affordability, variety, and strong local reach to help store owners compete more […]
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For independent retailers, staff are more than employees; they’re ambassadors for your business. High turnover can be costly and disruptive, so keeping your team motivated and engaged is crucial for long-term success. 1. Recognise and Reward Achievements A simple “thank you” goes a long way. Publicly acknowledging great service or strong sales motivates staff and
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Illegal tobacco is reshaping Australia’s retail landscape, draining revenue from legitimate businesses and feeding a lucrative underground economy. The scale of the problem is visible in many communities, where unlicensed shops openly sell untaxed or counterfeit cigarettes at heavily discounted prices. These products are often up to 80 per cent cheaper than legitimate packs, making
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The Federal Court has dismissed efforts by Coles and Woolworths to reduce the amount of compensation owed to thousands of store managers who were underpaid for years. The judgment marks a significant setback for the supermarket chains, both of which argued they had already made payments above award minimums that should offset any unpaid overtime.
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Running an independent retail business requires more than hard work and intuition—it also calls for careful tracking of performance. By monitoring the right metrics, you can make smarter decisions, reduce costs, and increase profitability. 1. Sales per Square Metre For retailers with physical stores, this metric measures how efficiently your space generates revenue. It helps
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A violent assault on the Sunshine Coast has reignited calls for stronger protections for shop staff and tougher action against retail crime. The incident involved Dicky Beach IGA owner Shane Kensett, who was left with serious injuries after being attacked by a group of teenagers. On the evening of Saturday, 23 August, Kensett confronted a
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Coles has reported stronger annual sales, with rising demand for its premium home brand products helping to offset weakness in its liquor division. For the year ending 29 June, supermarket revenue climbed to $40 billion, up 4.3 per cent compared to the previous year, despite the prior period including an extra week of trade. Like-for-like
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Coles chief executive Leah Weckert has raised concerns about a surge in retail crime in Victoria, warning that threats to supermarket staff are increasing even as the company invests heavily in new security technology. The supermarket chain has implemented a series of measures to deter theft, including artificial intelligence-powered entry gates, smart product scanners, extended
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Supermarket owners across Victoria are voicing growing frustration over what they see as inadequate government action in tackling youth crime, as violent raids and thefts continue to surge. Many are demanding mandatory prison sentences for young offenders involved in armed robberies and violent incidents that are leaving staff traumatised and businesses under pressure. CCTV footage
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A teenage girl from Gympie has pleaded guilty to 18 charges after being found with a knife at a local supermarket and battling a severe methamphetamine addiction. The 15-year-old appeared before Gympie Children’s Court on 19 August, where details of her troubled background and escalating behaviour were laid out. Her case reflected both the impact
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Supermarkets across Victoria are taking unprecedented measures as violent gangs of armed youths increasingly target stores, leaving staff and customers in constant fear. These groups, often carrying weapons such as machetes, move rapidly from one shop to another, causing disruption, stealing alcohol, cigarettes and cash, and leaving a trail of intimidation in their wake. Alarmingly,
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The Australian Competition and Consumer Commission (ACCC) is supporting a new push to address the nation’s mounting soft plastics waste, almost three years after the collapse of the REDcycle program. The proposal involves a voluntary recycling initiative led by the Soft Plastics Stewardship of Australia (SPSA). Its goal is to re-engage the public in returning
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In an era where online shopping is convenient and competitive, in-store events can give independent retailers a powerful edge. They not only draw customers into your shop but also create memorable experiences that build loyalty and encourage repeat visits. 1. Increase Foot Traffic Special events such as product launches, workshops, or themed shopping nights create
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